Refund policy
Last updated: July 26, 2026
This Refund and Return Policy applies to products purchased through the official Mt. Baker Mining and Metals online store at mbmmllc.myshopify.com, operated by Mt. Baker Media, LLC.
30-Day Return-Request Window
You may request authorization for an eligible return within 30 calendar days after confirmed delivery.
A return request is not the same as an approved return. Contact us before sending any product. Merchandise mailed or delivered without prior authorization may be refused or may experience substantial processing delays.
How to Request a Return
Email info@mtbakermedia.org and provide:
the order number;
the purchaser's name and email address;
the product to be returned;
the reason for the return;
photographs when the product is damaged, defective, incorrect, or materially inconsistent with its listing; and
any other information reasonably needed to review the request.
If the return is authorized, we will provide return instructions. Unless we provide different written instructions, authorized returns are sent to:
Mt. Baker Media, LLC
5421 Guide Meridian, Building C
Bellingham, WA 98226
United States
Do not send a return before receiving authorization.
General Return Eligibility
To qualify for a discretionary return, the product must:
be returned within the authorized period;
include the complete product quantity;
be substantially in the same condition in which it was received;
not have been used, processed, altered, damaged, or contaminated after delivery;
include original labels, identification cards, certificates, mounts, packaging, accessories, and components when applicable; and
be packaged adequately to prevent damage during return transportation.
We may request additional photographs before authorizing a return.
Bulk Ore and Other Products Sold by Weight
Bulk ore, rock, concentrates, slag, fines, or other products sold by weight are eligible for a change-of-mind return only when the complete quantity is returned in substantially the same condition in which it was received.
A bulk product is not eligible for a discretionary return after any portion has been:
removed or retained;
sorted or high-graded;
washed or screened;
crushed or ground;
panned or concentrated;
cut, slabbed, polished, or drilled;
heated, roasted, or smelted;
chemically treated or assayed in a destructive manner; or
otherwise used, processed, or materially altered.
The natural occurrence or absence of a particular mineral feature is not a defect when the listing clearly disclosed natural variability and did not guarantee that feature.
Individually Photographed Mineral Specimens
An individually numbered specimen must be returned as the complete, exact item sold and in substantially unchanged condition.
A specimen is not eligible for a discretionary return after it has been cleaned, repaired, stabilized, mounted, trimmed, cut, polished, coated, treated, relabeled in a way that damages the original label, or otherwise altered.
Normal differences caused by screen settings, lighting, magnification, viewing angle, or photographic scale are not defects when the listing and photographs reasonably represented the specimen.
Jewelry and Lapidary Products
Jewelry and lapidary products must be returned unworn, unmodified, and with all included components and packaging. Products that have been resized, engraved, set, unset, repaired, polished, or otherwise altered after delivery are not eligible for a discretionary return.
Damaged, Defective, Incorrect, or Materially Misdescribed Products
Inspect the order promptly after delivery.
Contact us within 7 calendar days after delivery if:
the wrong product was shipped;
an exact specimen was materially damaged in transit;
the product has a material defect not disclosed in the listing; or
the product is materially inconsistent with its description.
Provide photographs of the product, all packaging, and the shipping label. Retain everything until the issue is resolved.
If we confirm the problem, we will provide an appropriate remedy. Depending on the circumstances and product availability, the remedy may include replacement, repair, full refund, partial refund, or reasonable return shipping when a return is required.
Natural Variation Is Not Automatically a Defect
Ore, rock, minerals, and mineral specimens are natural products. Variations in color, shape, texture, composition, mineralization, oxidation, particle size, moisture, fines, host rock, and appearance are normal.
Bulk-product photographs may be representative rather than photographs of the exact contents of each order. Natural variation is not a defect when the delivered product is materially consistent with the listing and its disclosed characteristics.
Gold and Mineral-Content Expectations
Unless a listing expressly provides a specific written guarantee or a documented assay applicable to the exact product, we do not guarantee:
visible gold or other visible minerals;
a particular grade or concentration;
a particular amount of recoverable metal;
a particular processing result;
a particular assay result; or
a particular monetary or investment value.
A customer's processing result can vary because of sampling, natural material variability, preparation, equipment, method, operator technique, losses, and recovery efficiency. A disappointing result is not by itself evidence that the product was defective or misdescribed.
Nonreturnable Products
The following are not eligible for discretionary return:
partially used or incomplete products;
processed, altered, contaminated, or damaged products;
custom, personalized, or special-order products;
products clearly marked final sale;
gift cards;
digital products after access or download, to the extent permitted by law; and
products returned without authorization or outside the return period.
These exclusions do not limit nonwaivable rights under applicable law.
Return Shipping Costs
For a change of mind, mistaken order, refusal, unclaimed shipment, incorrect customer-provided address, or other return not caused by our error, the customer is responsible for return shipping and adequate packaging.
If we confirm that the wrong product was shipped or the product was materially defective or materially inconsistent with its listing, we will cover reasonable return shipping when a return is required or provide another appropriate remedy.
We do not accept cash-on-delivery return shipments.
Original Shipping Charges
Original outbound shipping charges are nonrefundable for change-of-mind returns, mistaken orders, refused deliveries, or address errors, except where required by law.
If we confirm that the return resulted from our error, we will refund the appropriate original shipping charge.
Restocking Fees
We do not charge a restocking fee for an authorized return that complies with this policy.
Costs caused by missing product, missing components, inadequate return packaging, customer-caused damage, or an unauthorized return may be deducted from the refund to the extent permitted by law.
Return Packaging and Risk of Damage
The customer is responsible for packaging a return adequately. Heavy ore and fragile mineral specimens require strong packaging and internal cushioning.
Use a trackable shipping method and retain the receipt. We are not responsible for a return that is lost or damaged before it is delivered to us, except where we supplied the return label and applicable law provides otherwise.
Inspection and Refund Processing
After receiving a return, we will inspect it and notify the customer whether the refund is approved, reduced, or denied.
If approved, the refund will be issued to the original payment method within 10 business days after approval. The customer's bank, card issuer, or payment provider may require additional time to post the credit.
Contact info@mtbakermedia.org if more than 15 business days have passed since we confirmed that the refund was approved.
Exchanges
We do not guarantee direct exchanges because many mineral specimens are one of a kind and inventory can change quickly.
The normal process is to return the eligible product and place a separate order for the desired replacement. A replacement is not reserved until a new order is completed unless we agree otherwise in writing.
Order Cancellations
Contact us as soon as possible to request cancellation. Cancellation is not guaranteed after order processing begins, a shipping label is created, or the package is tendered to the carrier.
If cancellation is no longer possible, an eligible product may be returned after delivery under this policy.
Chargebacks and Payment Disputes
Contact us first so we can attempt to resolve a product, shipping, or refund concern. Nothing in this policy limits a customer's lawful rights with a card issuer or payment provider.
Consumer Rights
This policy does not exclude or limit rights that cannot legally be excluded or limited.
Contact Information
Return and refund questions may be directed to:
Mt. Baker Media, LLC
Official online store for Mt. Baker Mining and Metals
5421 Guide Meridian, Building C
Bellingham, WA 98226
United States
Email: info@mtbakermedia.org
Phone: 360-595-4445