Shipping policy

Last updated: July 26, 2026

This Shipping Policy applies to orders placed through the official Mt. Baker Mining and Metals online store at mbmmllc.myshopify.com, operated by Mt. Baker Media, LLC.

Order Processing Time

Orders are processed within up to 7 business days after payment is successfully authorized.

Business days are Monday through Friday and exclude United States federal holidays. Processing time is the period required to verify, prepare, pack, and tender an order to the shipping carrier. It is separate from the carrier's transit time.

Orders containing multiple products may require additional packing or may be shipped in more than one package. If a material delay outside the published processing period occurs, we may contact the customer using the information provided at checkout.

Shipping Territory

We ship to eligible addresses within the United States only.

We do not offer international shipping through this store. Orders with a destination outside the United States will not be accepted or fulfilled.

Shipping Methods and Carriers

The available shipping methods are displayed at checkout. The method or carrier available for an order can depend on product type, package weight, package dimensions, destination, service availability, and cost.

We may select or change the carrier or equivalent service when reasonably necessary to transport the package safely, provided the replacement is materially comparable to the service purchased.

Shipping Charges

Shipping charges are displayed at checkout before payment is submitted.

Charges may be based on:

product and packaged weight;

package dimensions;

delivery ZIP code;

available carrier service;

residential, remote-area, or other carrier surcharges; and

the number of packages required.

Ore and mineral products can be unusually heavy relative to their price. Customers should review the shipping charge and complete order total before placing the order.

Taxes

Applicable sales tax is calculated and displayed during checkout as required. Shipping charges and taxes are shown separately when the checkout system permits.

Delivery Estimates

Delivery dates and transit times shown at checkout, in an order confirmation, or in carrier tracking are estimates, not guarantees.

Delivery may be affected by weather, natural disasters, carrier disruptions, peak-season volume, holidays, labor disputes, transportation interruptions, incorrect addresses, inaccessible delivery locations, or other events outside our reasonable control.

Tracking Information

Tracking information is sent when available after the shipping label is created or the package is accepted by the carrier.

A tracking number may not show movement immediately. Carrier systems can require additional time to scan and display a package after label creation or tender.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Review the address carefully, including:

recipient name;

street number and street name;

apartment, suite, unit, or building information;

city, state, and ZIP code; and

any delivery instructions supported by the carrier.

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after processing begins or a shipping label is created.

Additional costs resulting from an incorrect, incomplete, or undeliverable address may be deducted from a refund or charged to the customer to the extent permitted by law.

Multiple Packages

An order may be divided into more than one package because of weight, size, product protection, or carrier requirements. Packages from the same order may arrive on different dates and may have separate tracking numbers.

Delivered but Not Located

If tracking shows delivery but the package cannot be located, first:

1. Verify the delivery address shown in the order confirmation.

2. Check the mailbox, parcel locker, porch, side or rear door, garage, building office, receiving area, and other safe locations.

3. Ask household members, neighbors, building staff, or receiving personnel.

4. Contact the carrier and request available delivery details.

If the package remains missing, contact us at info@mtbakermedia.org with the order number. We will review the shipment and assist with the available carrier inquiry or claim process. A carrier's delivered scan may be considered in evaluating the resolution, subject to applicable law.

Packages Delayed or Lost in Transit

If tracking has not updated or a package remains in transit beyond the carrier's expected window, contact us. We may ask the carrier to trace the shipment or open an inquiry after the carrier's required waiting period.

A replacement or refund, when appropriate, will be determined after reviewing the order, tracking history, carrier findings, product availability, and applicable law.

Damaged Shipments

Inspect the shipment promptly after delivery.

Report material shipping damage within 7 calendar days after delivery. Include:

the order number;

a description of the damage;

photographs of all sides of the outside package;

a photograph of the shipping label;

photographs of the internal packaging; and

photographs showing the product and damage.

Keep the product, shipping carton, label, and all packing materials until the matter is resolved. The carrier may require inspection or additional documentation.

Depending on the circumstances and product availability, the appropriate resolution may be replacement, refund, partial refund, repair, or assistance with a carrier claim.

Natural Ore and Mineral Products

Natural rock and mineral products may produce dust, loose particles, fines, or minor edge chipping during normal transportation. These characteristics do not necessarily constitute shipping damage when the delivered product remains materially consistent with its listing.

Individually identified mineral specimens are evaluated differently from bulk ore. If an exact specimen arrives with material damage that was not disclosed or visible in the listing, contact us promptly with photographs.

Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address, the customer may be responsible for the original shipping charge, return shipping, and any carrier fees, except where the problem resulted from our error or applicable law requires otherwise.

If the product is returned to us in resalable condition, any approved refund will be handled under the Refund and Return Policy.

Order Changes and Cancellations

Once fulfillment has begun, a shipping label has been created, or a package has been tendered to the carrier, the order may no longer be changed or canceled. An eligible item may instead be returned under the Refund and Return Policy after delivery.

Events Outside Our Control

Mt. Baker Media, LLC is not responsible for a failure or delay caused by events outside its reasonable control, including severe weather, fire, flood, earthquake, wildfire, epidemic, government action, carrier interruption, labor dispute, supply interruption, power failure, or transportation disruption.

This provision does not limit rights that cannot be waived under applicable law.

Contact Information

Shipping questions may be directed to:

Mt. Baker Media, LLC
Official online store for Mt. Baker Mining and Metals
5421 Guide Meridian, Building C
Bellingham, WA 98226
United States

Email: info@mtbakermedia.org
Phone: 360-595-4445